Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

Quotern

Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

-- Anonymous

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Prior planning produces positive performance…

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The power of one, if fearless and focused, is formidable, but the power of many working together is better.

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If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.

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If you want to reach your goals and dreams, you cannot do it without discipline.

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Be patient with him. If the same quality did not exist in you, you wouldn’t notice it in him. –

-- Robyn Mundell

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