Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

Quotern

Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

-- Anonymous

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I’m not a doctor. I just have a tremendous amount of common sense.

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Courage; Kindness; Friendship; Character – These are the qualities that define us as human beings, and propel us, on occasion, to greatness. –

-- R.J. Palacio

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We think too much about effective methods of teaching and not enough about effective methods of learning.

-- Anonymous

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Even though quality cannot be defined, you know what quality is.

-- Anonymous

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Nothing will work unless you do.

-- Anonymous

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